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Desktop Support Technician

San Diego, CA

Order: 223200
Temp - > 30 Hrs

Job Title: Desktop Support Technician

Rate of Pay: $24/hr

Duration of Contract: Contract to Hire

 

PRIMARY PURPOSE

The End User Computing Technician performs all job assignments with a positive attitude that supports the company’s mission and vision of saving species worldwide by uniting our expertise

in animal care and conservation science with our dedication to inspiring passion for nature and leading the fight against extinction. Under direction, the End User Computing Technician develops, maintains, and upgrades automated systems to enable department users to manage information; provides ongoing technical assistance for user problem resolution, and maintains existing hardware and software. This position reports to Supervisor of Technical Services.

 

ESSENTIAL FUNCTIONS

  • Configurations and installations of desktop/laptop computer hardware and computer software

  • Configurations and installations of desktop/laptop operating system and application specific software (i.e. MS Office, Gateway Ticketing, Timeline, terminal emulation, etc.)

  • Configurations and installations of desktop/laptop computer peripherals

  • Develops and maintains operating system images in a machine-agnostic environment

  • Installation of localized (desktop/workgroup)

  • Troubleshooting/problem diagnosis of desktop/laptop hardware

  • Troubleshooting/problem diagnosis of desktop/laptop software, including operating systems and application software

  • Provides local and remote user support

  • Troubleshooting/problem diagnosis of computer peripherals (drives, retail equipment, printers and scanners)

  • Supports and maintains virtual patch testing environment for the deployment to desktop

  • computers

  • Assists with the disposal of electronic waste material

  • Assists with the installation of network cabling

  • Basic troubleshooting/problem diagnosis of network equipment/systems and network cabling

  • Adheres to all the company and department policies and practices

  • Demonstrates excellent customer service skills

  • Demonstrates customer empathy, good customer diplomacy skills, and problem ownership

  • Practices the GREAT Customer Service Standards

 

REPRESENTATIVE DUTIES

  • Responsible for supporting the San Diego Zoo Global’s personal computer hardware and software inventory

  • Entails working with the end user to solve technical issues associated with personal computer hardware/software, configuration/installation of new personal computers

  • Supporting End Users at their sites (travel to local sites necessary)

  • Supports of the infrastructure necessary for personal computers to connect to the organization

  • Keeps abreast of IT industry trends

  • Attends training as required

 

ANCILLARY FUNCTIONS

Performs related duties and responsibilities as required.

 

QUALIFICATIONS

Examples of representative qualifications include a professional development/certificates (possess A+ certification); one year of college level training in computer science or equivalent specialized training (combinations of education, training, certifications, and experience may provide the knowledge required); one-four years of experience in the field; experience with Windows 7, 8, 10 operating systems, and knowledge of Apple operating systems; experience with ZENworks, O365 Suite, and Zoom, a plus; experience with Active Directory/Azure, including Active Directory troubleshooting, management and development of group policies, a plus; experience in a service desk capacity; valid California driver license.

 

Knowledge of:

  • Capabilities and operation of personal computer hardware and system software

  • Techniques used in installing personal computer hardware and software

  • Method, tools, equipment, and materials used in personal computer repair and maintenance

  • Application software

  • Network systems and network hardware (switches/routers) software

  • Strong customer service orientation

 

Ability to:

  • Analyze and provide solutions for personal computer hardware and software problems

  • Install and configure personal computer hardware, software, and peripheral equipment

  • Communicate effectively (verbal and written)

  • Work independently and as a member of a team in a diverse environment

  • Perform effective and efficient time management

  • Manage multiple key priorities

  • Interact with help desk application