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Inside Sales Representative


Order: 225706
Temp - > 30 Hrs

Position Title: Inside Sales Representative

Department: 7K - Inside Sales

Reports to: Supervisor Inside Sales

FLSA Classification: Non-Exempt

Pay: $20.43/hour + bonus potential up to $1500/month (Bonuses are based on performance. They are not guaranteed and the amount does fluctuate. Bonuses are paid out 2 months after because it is based on items shipped)

Length: Direct Hire

Hours: 1st shift (start time between 6 – 9 am), 40 hours/week (open to overtime)

Location: San Diego, CA 92121

Start Date: 2/25/19


The Inside Sales Representative is assigned to a geographic territory. He/she is partnered with a local field sales representative with shared sales goals. The Inside Sales Rep is responsible for managing a new patient sales pipeline, calling new leads and opportunities to promote and establish education of the company’s products while building and sustaining relationships with the Health Care Providers as their inside sales point person.


Essential Duties and Responsibilities:

  • Achieve monthly sales goals and meet Key Performance Indicator Metrics

  • Sells Continuous Glucose Monitoring (CGM) to potential new patients by discussing products, helping them understand the value of CGM

  • Maintains a business relationship with Health Care Professionals and their staff to facilitate document collection required for patient access.

  • Collaborates with field sales representatives in the execution of sales activities, and sales rep follow-up

  • Utilizes salesforce.com for pipeline management and as a work driver

  • Answers incoming calls, places outbound calls, and responds to emails in a timely manner; clearly documenting all correspondence in company CRM

  • Contacts patients with their insurance benefit information, arranges for co-pay payments, and benefits of our reorder program; entering all data into CRM system

  • Prepares correspondence to physicians, other health care professionals, and affiliates.

  • May help to create, provide forms or request documents to collect clinical data to facilitate insurance claims for patients

  • Troubleshoots and seeks solutions to problems related to questions and concerns over health insurance coverage, and orders, and sales efforts

  • When other Inside Sales Reps are absent or not available, provides backup coverage for their territories (i.e. verifies benefits, communicates co-pay and out of pocket expenses to a patient or caregiver, other miscellaneous tasks)

  • Work overtime when required to achieve sales quotas

  • This position assumes other duties as assigned


Required Qualifications:

  • Minimum 4 years’ related experience

  • Knowledge of Microsoft Word, Excel, Outlook

  • Strong customer service skills


Preferred Qualifications:

  • Knowledge of Diabetes

  • Knowledge of medical insurance


Education Requirements:

  • High school diploma or general education degree (GED) required

  • Bachelor’s degree preferred