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Service Desk Analyst

San Diego, CA

Order: 227348
Temp - > 30 Hrs

Job Title: Service Desk Analyst

Location: 92101

Schedule: TBD

Duration: Temp to Hire

Pay: 23.00/hr-25.00/hr



Position Summary:

Service Desk analysts meet various responsibilities in order to serve customers and solve computer issues. After examining several job listings, we found these main duties to be most commonly associated with this job.

Required Skills:

In this most crucial role, Service Desk analysts troubleshoot and offer viable solutions to various hardware and software problems. At this level, these professionals most often handle routine and basic technical issues that can be fixed in the course of a phone call. They apply their knowledge of particular software and hardware applications and follow standard practices to address user issues.

Service Desk analysts in corporate settings install and test systems and software inherent to in-house computer operations. They will provide systems upgrades, debug software and applications, and run diagnostics on computers as needed.

Education and Training

  • Post-Secondary degree desired - bachelor’s degree in computer science or information technology.

  • Coursework helpful to this career includes software engineering, computer networking, and information security.

  • Proven experience as a Service Desk analyst or other customer support role

  • Background / work experience in technology or computer repair.

  • Certifications in networking, computer hardware/software, and desktop management- Microsoft Certified Desktop Support (MCDST), A+, N+, Security+

  • Proficient with Microsoft Office (Outlook MS365, Word, Excel 2007, 2010, 2013)

  • Must have basic networking (TCP/IP) knowledge

  • User Accounts setup and configuration (AD, Exchange)

  • Mobile operating systems & MDM solutions for iOS, Android & Windows mobile devices