San Diego, CA
Job Title: Service Desk Analyst
Duration: Temp to Hire
Service Desk analysts meet various responsibilities in order to serve customers and solve computer issues. After examining several job listings, we found these main duties to be most commonly associated with this job.
In this most crucial role, Service Desk analysts troubleshoot and offer viable solutions to various hardware and software problems. At this level, these professionals most often handle routine and basic technical issues that can be fixed in the course of a phone call. They apply their knowledge of particular software and hardware applications and follow standard practices to address user issues.
Service Desk analysts in corporate settings install and test systems and software inherent to in-house computer operations. They will provide systems upgrades, debug software and applications, and run diagnostics on computers as needed.
Education and Training